IMC — health. care. digital.

health. care. digital.

Building Solutions for a Connected Healthcare Ecosystem

Three products that connect the people healthcare depends on: hospitals with their patients, pharma companies with their field teams, and brands with their distribution partners. Each runs as an IMC-managed service, built on AI and approved medical knowledge.

Explore the products Book a discussion
Managed by IMC DPDP-ready AI with human review
Patients Hospitals Doctors & reps Distributors imc CXM Field Force AI K-PartnerBridge
Your productCXM · Patient Journey Management
  • Be found by the right patients
  • Convert enquiries on WhatsApp
  • Keep patients through follow-up
  • DPDP-compliant by design
Visit CXM

Products

Three products. One connected ecosystem.

Each product has its own site with solution details, pricing and a way to get started.

Patient Journey Management

CXM

For hospitals, clinics and specialists

Manage every step a patient takes with you, from first search to long-term relationship.

  • Be found in search, maps and AI answers
  • Turn enquiries into appointments on WhatsApp
  • Stay connected through care and follow-up
  • DPDP-compliant patient communication
Discuss your patient journey

Call-ready reps, measured

Pharma Field Force AI Readiness

For pharma sales, training and medical affairs

Prepare medical representatives for real doctor conversations before they reach the field.

  • AI role-play with doctor personas by specialty
  • Readiness scores for knowledge and compliance
  • Short modules that close each rep's gaps
  • Manager dashboards by territory and brand
See a readiness assessment

Knowledge-led partner enablement

K-PartnerBridge

For ingredient, device and pharma brands selling through distributors

Give every distributor the product knowledge, sales tools and leads to sell your portfolio well.

  • One portal for science, claims and sales assets
  • AI assistant that answers from approved content
  • Partner learning paths and certification
  • Opportunity generation and shared pipeline
Plan a partner pilot

How we build

One foundation under every product

Same delivery model, content standard and approach to data across all three.

Managed by IMC

You get outcomes, not software to configure. We handle setup, content and ongoing improvement.

Medically sound

All content follows IMC's SMART standard.

SimpleMedically accurateRelevantTargeted

AI where it helps

Assistants, role-play and insights built on your approved knowledge, with human review.

Privacy by design

Built for India's DPDP Act, with consent, data minimisation and audit trails.

FAQ

Questions teams often ask

Short answers about how the products work and how we deliver them.

What is CXM patient journey management?

CXM helps hospitals, clinics and specialists manage every step of the patient journey: being found online, handling enquiries and appointments, the visit, ongoing care, long-term relationships and insight. IMC runs it as a managed service.

How does Pharma Field Force AI Readiness work?

Medical representatives practise doctor conversations with AI role-play personas. Each rep gets a readiness score for product knowledge, objection handling and compliance, plus short modules that close their gaps. Managers see progress by territory and brand.

What is K-PartnerBridge?

K-PartnerBridge is a knowledge-led partner enablement platform for ingredient, device and pharma brands that sell through distributors. It combines a partner portal, an AI assistant trained on your approved content, partner learning and a shared opportunity pipeline.

Do we need to buy and manage software?

No. Each product is delivered as an IMC-managed service. Our team handles setup, content, integrations and ongoing improvement, so your team focuses on outcomes.

How do you handle patient and customer data?

The products are designed around India's Digital Personal Data Protection (DPDP) Act, with consent capture, data minimisation and audit trails.

Where does IMC work?

IMC is headquartered in Hyderabad, with offices in Mumbai, Dubai and Princeton, and works with healthcare and life sciences organisations across India and the Middle East.

About IMC

Healthcare marketing, digital and knowledge systems

IMC works with pharma companies, diagnostics networks, hospitals and healthcare summits. These products package that experience so your team can adopt it quickly.

Hyderabad

Headquarters

Mumbai

India

Dubai

UAE

Princeton

USA

Which connection do you want to strengthen first?

We'll show you how the product works with your own patients, reps or partners.

Patient journeys Field force readiness Partner enablement