AIIMS - OPD Appointment Management System
Objective – To understand the outdoor patient flow at AIIMS,New Delhi and then propose an efficient system for handling the footfalls. InfocusRx team conducted a research on understanding the problems which the Out Patients encounter – like long waiting queues, limited service counters for patient registration, improper maintenance of patients’ traffic at the OPD. These factors play a vital role in diluting the patient experience & create frustration among the patient. Backed with actual findings & data the team suggested an approach which comprehended the challenges in the most effective manner- An SMS solution technology and analytics & a centrally monitored TV channel with a compatible platform. SMS registration technology issues SMS code which acts as the ID and Token for patient’s identification thereby cutting down the waiting time; unmanageable crowd & preventing patients from getting turned away. The centrally monitored TV channel helps the authorities keep the patients engaged while waiting by displaying various patient education notices, informing them about the waiting time & the schedule of each doctor so that they can effectively plan their stay and appointment.